Terms of service

Terms of Service

Last updated: September 2026

1. Overview

This website is operated by PLYM Home Fragrance. By visiting our site and purchasing from us, you agree to the following terms and conditions. These terms apply to all users of the site.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, or exploit any part of our service without express written permission.

3. Products

We have made every effort to display our products as accurately as possible. We reserve the right to limit sales of our products to any person or region at our discretion.

4. Pricing & Payment

All prices are displayed in pounds sterling (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice.

5. Shipping

Orders are shipped within the UK via Royal Mail. Estimated delivery times are provided as a guide only. Please see our Shipping Policy for full details.

6. Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, and a further 14 days to return them. Please see our full Refund Policy for details. Return postage costs are the responsibility of the customer.

7. Your Statutory Rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund.

8. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Dispute Resolution

We always aim to resolve any issues directly. If you have a complaint, please contact us in the first instance. You may also have the right to refer a dispute to an Alternative Dispute Resolution (ADR) scheme.

10. Contact

For any questions regarding these terms, please contact us at [your contact email].